Good Afternoon,
Most of us have received the packet from 911 Emergency Assist. The purpose of this program is notification of victims' families when a loved one has been involved in an accident or emergency..
I wanted to express my concerns regarding this Program.
#1. Does the Telecommuncator have time to access the database? Subscribers can deposit contact info, medical info, doctor information, home & auto, medications & pharmacist info, and legal/insurance info on the database. 9-1-1 is supposed to access the database in order to get information about the victim/patient for the responders. Do we want to be privy to this information? Are we liable for the use/misuse of this info?
#2. What if families have questions we can't answer? Once contact is made, do we want to be responsible for answering questions?
#3. How much will this increase our call volume? Apparently, the subscriber will be provided a phone number that they can call for more information. What number will that be? Into the Communication Center?
#4. Right now this program is being utilized for notification about medical and emergencies, what if subscribers expect information as the result of a law enforcement action?
As stated above, I am concerned about not only the legal and liability aspects that this program may cause, but also about the calls we may be inundated with, receiving questions we can not answer. How much undue stress will this cause on our Telecommunicators? What about the undue stress on the families when we can't answer the questions about their loved one?
I have forwarded this information to my 9-1-1 Center's legal council. I would suggest that you do the same if you have one.
There are too many unanswered questions in my mind, to participate in this program.
More information about this program can be found at www.911EA.net.
If you've answered any of these questions, please contact me at 6605423911.
Thank you,
Elizabeth
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